What if I received a defective or incorrect product?
If you received a faulty/defective product, we will process an exchange or refund, and will happily cover the return shipping costs.
Please note this does not include bearings or electrical products.
You must contact us by phone or email to let us know.
How do I return a product?
Contact us by phone or email detailing the reason for your return. Please include your full contact details and purchase information, including invoice number and date purchased.
Wait for a reply call or email from Classic Bike Spares giving you authority for your return. Include a copy of the original invoice for the item with your return.
Send your return to:
Classic Bike Spares
83 Boulton Drive
Paterson NSW 2421
Any packaged items must be returned with the packaging in its original condition – please wrap the item or put the item in a satchel to avoid damage. Do not stick return labels or sticky tape to original packaging.
How long do I have to return a product?
If you happen to order the wrong item, or you have just simply changed your mind about a product, we will happily exchange your item within 30 days of delivery. We will accept the item if it has not been damaged, and the original packaging is still intact.
Should you wish to exchange a Special Order product (one that we have ordered in especially for you) within the 30 day period, we may charge a re-stocking fee of 30%.
Who pays the postage?
If we have sent you a faulty part, or it is our fault you have received an incorrect part, we will pay the postage to return the item to us. We will also pay the postage for a replacement to be sent to you, or we will refund the postage on the original purchase.
If you ordered the wrong part, then you will need to pay the postage to return it to us.
How long does the exchange / return process take?
Classic Bike Spares asks that you allow up to 3 business days for us to process and ship your exchange or process your refund once your return has been received by us.
For refunds, allow 2 to 5 business days from the date of processing for funds to be returned to your account by your financial institution. Refunds will be made in the form of the original payment method.
Time periods for items being returned to us can vary depending on your location, and the shipping method you choose. We will advise you when we have received your item.
Can I return electrical products or bearings?
Due to the possibility of unseen damage having been caused to electrical products or bearings, we are unable to accept returns on these products.